STONE INSTALLATION

Q. What factors to be considered to choose floor tiles?

A. " Abrasion Resistance: The PEI rating or the degree to which a tile's glaze will withstand the wear of foot traffic
" Breaking Strength: The degree to which a tile will withstand breaking stress
" Mohs scale scratch test: To determine how easily the tile scratches
" Shape and dimension
" Visual inspection
" Water absorption
" Bond strength
" Chemical resistance
" Crazing (resistance to cracking)
" Freeze or thaw resistance
" Impact resistance
" Acid resistance
" Water penetration through glaze
" Cleanability
" Marking resistance to metals


Q. I want to buy tiles myself. How do I figure out the quantity that I will need?

A. Generally, tile and stone for "field" area is figured by the square foot. To figure square footage, measure the area that you will be putting the tile with a tape measure.

Examples:

1. Floor
You measure your room and it comes out to be 10-1/2 feet wide by 15-3/4 feet long. You would calculate it by multiplying 10.5x15.75 = 165.38. Round this number off to the closest higher number (166). I suggest adding on a 10-15% overage to plan for cuts, breakage and a little extra to store in case a piece needs to be replaced later in time.

2. Wall
You measure your wall area to be covered and you get 18" tall and 33" long. Multiply 18x33 = 594". Now divide that number by 144, resulting in 4.13FT2. (There are 144 sq. inches per square foot). Again, round it off and add on for overage.


Q. I have bought my floor tiles. What is a weight should I consider while transporting packs of tiles by my car?

A. The approximate weight of stone can be estimated using this "rule of thumb": a piece 12" x 12" x 1/16" (30cm x 30cm x 1 mm) typically weights one pound (0.45kg)


Q. What the countertop to choose: granite or marble?

A. Both marble and granite can be used for kitchen counters, but each has its advantages and disadvantages. Marble is available in an unlimited number of colors, but scratches very easily. If you are going to be cutting meats and vegetables on these counters, marble is a poor choice.

Granite is very scratch resistant and will take cutting, but it can be porous. If you are doing a lot of cooking with hot oil, granite can easily stain. It can, however, be protected against staining if sealed with a good quality stone sealer. Most kitchen stone kitchen countertops are made of granite, which is overall a better choice than marble.


Q. After installation my floor looks uneven. Tile lay is up and down, I feel sharp tile edges by my bare feet. Are there any rules to regulate the proper installation procedure?

A. Lippage is a condition where one edege of a stone tile is higher than adjacent tiles, giving the finished surface a ragged and uneven appearance. In some conditions, amount of lippage is unavoidable. As a general rule for smooth surface stones, Marble Institute of America recommends maximum variation of the finished surface should be no more than 1/8" (4 mm.) cumulative over a 10' (3 m.) lineal measurement which no more than 1/32" (1 mm.) variation between individual tiles.


Q. Some stone names sound strange. Where such names come from?

A. There are nearly 9,000 types of stone and probably three times as many names. Do not let names confuse you. Many importers will give a stone a different name. So, it's not unusual for one stone to have several names.
Over 50 percent of the marble and granite in the Canada come from Italy. The Italian names are usually descriptive of the color and region where the stone was quarried. For example, Bianco Carrara is a white (bianco) stone from the Carrara region of Italy.

Here are some common Italian colors with the English translation
(Italian / English; Example)


Rossa / Red; Rossa Verona
Verde / Green; Verde Alpi
Negro / Black; Negro Marquina
Bianco / White; Bianco Carrara
Perlato / Pearl; Perlato Royal
Azzurro / Blue; Azul Bahia
Dorato or D'oro / Gold; Dorato Valmaneno
Giallo / Yellow; Giallo Siena
Fiore / Flower; Trani Fiorito
Breccia / Broken Pieces; Breccia Oniciata
Arabescato / Flower Design; Arabescato Vagli


STONE RESTORATION


Q. What is the difference between marble and granite?

A. Although both are stone and they're quarried from the earth, granite and marble (marble's relatives - limestone, onyx and travertine) are very different from each other. Granite is formed deep in the earth's mantle at extremely high temperatures, and is a very hard, resistant stone made of crystallized minerals.
The marble family: limestone, travertine, marble, onyx. It begins as sediment; animal skeletons, shells, plant matter, and silt at the bottom of bodies of water. After millions of years this solidifies into stone.


Q. Can any scratches be removed?

A. Conventional scratches (represent 95% of all stone deterioration), scuff marks and acidic stains (wine, vinegar, pop, household cleaners etc.) can be eliminated by diamond refinishing systems.

However, the structural marble damage, compaction marks, stun marks, grooves, rust/oil stains, and stone mechanical trauma might not be removed even through deep resurfacing procedure. Replacement of tiles / slabs is required.



Q. I have just purchased a house that has a marble hall. The flooring is about 10 years old. I understand that it should be sealed to reduce staining and dirt from penetrating into the pores of the stone. What do I seal it with? It is also dull and needs to be polished. How do I polish it and with what?

A. After 10 years of foot traffic a marble floor needs to be re-polished. If the original installation is good, you can get away with a two step restoration procedure; Honing and Polishing. If the original installation is bad (excessive lippage), then the floor must go through a three step restoration procedure; Grinding, Honing and Polishing.
You need special equipment that you won't be able to rent anywhere. You need proper grinding and honing attachments. As well you need a good quality polishing powder. Then most importantly, you need to know what you're doing!
Hire a good, reputable stone restoration company to refinish your marble floors (Do NOT, shop on price! Ultimately you will get what you have paid for). Then learn how to properly take care of them. How to hire? (pdf. file)


Q. What is the best way to clean marble and other stones?

A. The old rule of thumb is never to use anything you wouldn't use on your hands. Never use powdered cleansers or abrasive pads to clean your stone. Even "soft scrub" type cleaners contain pumice (powdered volcanic stone), which could damage your stone countertops or floors. Never use any products which are acidic or alkali; this includes substances like ammonia or many common liquid cleaners such as Fantastic, Windex™.



Q. I have travertine coffee and dining tables. They have become scratched and have some stains in them. Can I use vinegar to clean them?

A. Travertine is a calcareous stone and sensitive to acidic cleaning. Be cautious. Vinegar and other acids will etch the finish of the stone and take the polish off.



Q. We have a commercial property which was recently renovated. We are not happy about how our floor is leveled. Is there any "tolerance for lippage" as a standard?

A. Lippage is a condition where edges of the tile are not at the same plane with each other. What are acceptable industry standards? This has resulted in many conflicts, because what may have been acceptable to the installer was not acceptable to the owner, resulting in litigation or withholding payment to the subcontractor.
Lippage should not exceed 1 mm when setting square edge tile with narrow joints (3 mm or less). More lippage can be tolerated when wider grout joints are used or when the tile doesn't have a square edge. Lippage should not exceed 1 mm per 3 mm joint width. (TTMAC 2000 Specification Guide 09300 Tile Installation Manual Notes on Page 10)



Q. We inherited a marble coffee table. The marble had at one time been given a coat of clear varnish that had yellowed over time. So we sanded off the varnish and now the marble is white and beautiful, but dull. Since we want to use this as a coffee table that people would be setting their glasses on; how do we: 1) Make the marble top shiny? 2) Protect the marble from glass rings?
We already tried a spray marble polisher, and it didn't do anything...

A. There are no ways around it; you need to hire a professional. There is nothing you can apply onto/into it to protect it from "glass rings". Use a coaster all the time. We once suggested a customer to have a piece of glass custom-cut to put on top of the marble. To minimize detrimental effect of staining seal you stone with impregnator (pdf. file)



Q. I would like to know how to hone an existing marble floor that is 75 yrs old but in good condition. It never had a polished finish. There are many light scratches and worn areas that we would like to remove. If I hire a craftsman, what should I be aware of about their work and how do I judge an acceptable job?

A. We would recommend hiring a professional marble restoration company. If it does the job properly, you will know!


STONE PROTECTION


Q. Many marble installers talk about sealers. What actually is the "sealing"?

A. Sealers in the stone industry are called impregnators (pdf. file) because they impregnate the interior of the stone with silicones and resins that go through the pores of the surface. Stone sealers do to stone what exterior wood sealers do to wood. They protect the interior of the material.



Q. We had a new green marble vanity installed in a washroom. Why should we seal it?

A. To save your money. The main objective of the impregnator is to protect the interior of the stone from staining. They help prevent fluids from penetrating through the pores. Sealing is a preventive measure that provides extra protection to the stone. The vanity should be sealed with quality impregnator ASAP.



Q. Do stone impregnators really protect the surface?

A. Technically, to a limited extent. Impregnators will not prevent traffic patterns or scratches, nor will they prevent etching from acid spills on marble. An impregnator will keep the acid out of the stone but not off the top surface.


Q. Our property management looks after a downtown Ottawa building which has a White Carrara marble lobby. Can we be sure that applying marble sealers to our stone is protecting it against wear?

A. Unfortunately, no. Penetrating sealer has nothing to do with mechanical damage of the surface.



Q. Impregnators will not prevent wear, scratches and etching. Should my stone still to be sealed? Would my installers have done it already?

A. All stones need to be sealed with a penetrating sealer. Most contaminants that damage your stone are water or oil soluble. Premium silicon impregnators that reject both water and oil should be used. By applying this type of sealer, you will have more time to blot up spills before they penetrate your stone's surface. Never assume your contractor or installer has sealed your stone. Always ask if it has been sealed and with what type of sealer.


Q. A marble company just installed limestone tiles in our kitchen and sealed it. Does sealed limestone need to be maintained?

A. Yes. It is just like taking care of the paint on your car. If you wax or seal the paint, you still have to wash it regularly. Sealers will last longer when the stone is properly cared for.


Q. We have heard different stories about impregnators. Some people say, they last forever, others say for one season. How often should the sealers be reapplied?

A. Most domestic applications should be done annually, because they do not last forever. Over time the sealer loses its strength and bonding to the stone. Just like the penetrating exterior wood sealer, it eventually breaks down and must be reapplied.
However this will be accelerated in certain conditions. For example, in a high traffic area, the impregnator wears as the stone surface wears down. The sealer only penetrates to a maximum of about 1.5mm. As stone porosity varies significantly the sealer penetration will also vary significantly.


Q. How long polished floor will last and what is a warranty on polished marble?

A. Hardness and wear resistance of any substance (including marble, concrete, limestone and terrazzo) depend on its molecular density, mineral composition and structural integrity.
During our polishing process the diamond segments mechanically close the "pores" of marble or concrete surface in a way, that the light rays reflecting from the polished floor returning back with less aberration on every progressively higher step. That is why polished surface, actually, shines. We do not change core "ingredients" of material being polished.

Therefore, the lifespan of polished surface (i.e. shiny look) directly related to 1). Material matrix structure: for marble - percent of calcite, for concrete - type of embedded aggregate and MPa, for terrazzo / agglomerates - epoxy component 2). Amount of traffic, type of traffic (dragging generator or stove over a polished floor is not a great idea) and maintenance program.
Above factors are not relevant to diamond polishing process applied.

Now, - how fast the surface will get scratched again? - It is in hands of its owner.


                                           
 

Marble Restoration Services ® is a registered trademark. All rights reserved.